Terms and Conditions

01 / At our table

Table bookings

Your enquiry becomes a booking when our team confirms the date, time and guest count. We’ll explain any deposit and payment deadline before you commit.

Small tables & larger gatherings

• 1–7 guests: no deposit or cancellation or no-show fee.
• 8 or more guests: a 50 deposit per guest secures your booking and is credited against your bill. Any unused amount for guests who attend is refunded.

Private events and exclusive use have a separate quote and agreed terms.

Arriving & seating

We hold tables for 15 minutes. Call if you’re delayed; we’ll try to contact you before releasing the table. An agreed later arrival is not a no-show.

Tell us about seating preferences, accessibility needs or high chairs. We’ll confirm what we can accommodate; specific tables are not guaranteed unless agreed.

02 / At your occasion

Catering

Please place catering orders at least 48 hours in advance. Orders are subject to availability.

Agreeing the details

We’ll agree your menu, quantities, location and catering time in a written quote before payment. Prices are in UAE dirhams, with applicable taxes and any delivery, staffing or equipment charges identified. Your confirmation covers access, setup and collection arrangements. Additions need your agreement.

Deposit & final payment

• 50% deposit: your order is confirmed when we receive it and send written confirmation.
• 48 hours before catering: the balance and final menu, guest count and dietary details are due.
• Orders confirmed exactly 48 hours ahead require full payment at confirmation.

03 / If plans change

Changes & refunds

Contact us by WhatsApp, email or phone with your booking details. Notice runs from when we receive your message or call, measured in hours before your confirmed table or catering time.

Table bookings: 8 or more guests

Cancellation charges for group table bookings

Notice before your table	Cancellation charge
24 hours or more	No charge. Full refund of the deposit for cancelled guests.
Less than 24 hours, or a no-show	50 for each cancelled or absent guest, taken from the deposit. No additional penalty.

Charges apply only to cancelled or absent guests. If a reduction leaves fewer than eight guests, we refund the remaining table’s deposit and treat it as a small table.

Catering cancellations

Deposits count toward these charges; payments above the charge are refunded. The schedule covers cancellations before handover or service, without limiting remedies for faulty food or service.

Changing a catering order

Menu or date changes depend on availability. We’ll agree any revised cost before confirming. For reductions, cancellation charges apply only to the portion removed; food and services still supplied remain payable.

If we cannot fulfil the booking

If we cancel, we refund all payments. If only part cannot be supplied, we’ll offer an agreed alternative or refund for that part. You need not accept a substitute or credit. Customer-cancellation charges do not apply to our failure to fulfil a booking.

Contact us about food or service problems so we can arrange an appropriate remedy, including replacement or refund where applicable.

Receiving your refund

We initiate refunds to the original payment method within 7 working days of your cancellation, our cancellation or an agreed remedy. Working days are Monday–Friday, excluding UAE public holidays. Banks may take additional time. If the original method is unavailable, we’ll agree an alternative.

04 / Taking care

Dietary needs & care

Tell us about allergies before confirming your menu. We’ll discuss what we can safely accommodate; our kitchen handles different allergens. Follow the storage and serving instructions supplied with catering orders.

See our privacy information for how booking details are handled. These terms do not restrict your statutory rights under UAE law. The terms agreed at confirmation apply; later changes cannot add fees retrospectively.